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F.A.Q's

Q.) When will I receive my order?

A.) We typically fulfill all orders within 48 hours. Shipping can take anywhere from 3-5 days for all orders inside the United States. International orders usually arrive within 7-15 days. Feel free to use our Tracking page to see the latest status of your order. 

Q.) What if my collar doesn't fit?

A.) No problem! We offer free exchanges for any size issues. Please use the contact us page to submit an exchange request. Refer to our sizing chart listed under each product before ordering for immediate assistance. 

Q.) Are Glow in the Bark™ collars only available for dogs?

A.) Absolutely not! As long as your pet's neck size falls within our sizing chart listed under each product, there is no reason not to keep them safe and glowing in the bark today!

Q.) What is your return policy?

A.) We stand behind everything we sell by offering a 100% satisfaction guarntee on all of our products within 30 days of ordering. If you have any issues please email us and we will take care of you as soon as possible.

Q.) How do I make my pet famous on social media?!

A.) We LOVE sharing pictures of any and all pets and animals. There are two ways your pet can become apart of our Famous Furry Friends program.

  1. Anyone who orders a product from us is automatically eligible and will be emailed with full instructions on how to proceed.
  2. If you wish to have your pet featured without a Glow in The Bark™ product, simply fill out your request here and continue to check our social media accounts! 

Q.) Where are you located and where do you ship too?

A.) We are based out of Appleton, Wisconsin and offer worldwide shipping on all of our products.

If you have any additional questions, including media inquiries, please use our contact us page and we will get back to you as soon as possible!